Software-as-a-Service SaaS FAQs

Software-as-a-Service (SaaS), is a fully cloud-hosted version of the application managed by the software vendor. This is distinct from on-premise software, which is hosted on a customer’s own server and the customer is responsible for managing and maintaining the infrastructure. SciBite’s named entity recognition (NER) and extraction engine TERMite and ontology management platform CENtree tools are available as cloud-hosted applications.

SaaS provides a simple, secure, and flexible way to work using SciBite products, and includes a host of time and cost saving benefits. As well as no longer needing to purchase and maintain hardware, a simpler deployment process means that SaaS users can quickly begin working with applications avoiding a lengthy IT engagement. With an internet connection, you can access SciBite SaaS tools securely from anywhere in the world, promoting staff accessibility and collaboration.

One of the key benefits of SaaS is seamless product releases and upgrades. With SciBite SaaS, we take care of deployments so that you can enjoy the latest features of our software without the need to download or install any patches.

SaaS is currently available with TERMite, SciBite’s named entity recognition platform, and CENtree, our enterprise-wide ontology management tool. A key benefit of SaaS is that the hardware, software, and support are bundled into a single price. A subscription to the chosen services will be required and this includes everything that is needed by the customer to use SciBite's tools.

No. SaaS is an additional service for which you will need a new, dedicated agreement. Contact us for details of this agreement.

SciBite SaaS products use Elsevier’s well established cloud hosting tooling and processes, supported by a dedicated SciBite-Elsevier IT team, who proactively monitor and maintain this service. For more details of our SLA please contact us.

Yes. As well as being able to manage user access, you will experience exactly the same user interface and API benefits associated with SciBite tools. The SciBite SaaS solution will also be integrated into customers authentication systems, allowing access to the tooling using customers’ existing credentials.

No. We’ve designed SaaS to be a simple entry point for accessing and serving SciBite products to your organisation. The hardware and infrastructure support will be provided by SciBite; however, customers will likely still want a product administrator to control who within the organisation has access to the SciBite tooling and what level of access they would have.

Our IT team sets up secure access to SaaS, whilst your product administrators will continue to control access to SciBite products. SciBite will also be able to provide 24/7 support for user access issues that cannot be resolved by product administrators.

Yes. We have instituted a variety of data protection measures to maintain the security, integrity, and availability of our products within SaaS. From our dedicated information security team adhering to industry best practice, to security implicit architecture, you should be assured that SciBite-Elsevier takes data protection and security extremely seriously. Contact us for more details of SciBite-Elsevier’s security policy.

Your data is hosted in multiple safe and secure cloud data centers. Contact us if you have specific requirements or further questions you wish to discuss.

No. Our SaaS and service offerings are specifically priced to enable efficient, reliable, and secure access for these SciBite applications. As such there are no savings for multi-products.

Yes. SciBite’s Professional Services team is available to help with custom requests.